when I lon on in windows 8.1 using loltruyenky.vn account it shows “the instruction 0x00000000 referenced memory at 0x00000000. the memory could not be written.” click OK to terminate the problem. And screen/windows is blinking or refreshing continuously and nothing can open.
Đang xem: Solved: “the instruction at “00x******” referenced memory at
how to solve the problem?
Original title: Explorer.exe Problem.
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Hi Ankit,
Thank you for posting your query in loltruyenky.vn Community.
I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.
Did you make any significant hardware or software changes to the computer prior to this issue?Have you tried any troubleshooting steps so far?
The issue may arise if Windows detects possible problems with your computer’s memory. I would suggest you to try the following methods and check if the issue persists.
Method 1:
Run the Windows Memory Diagnostics Tool and check if it helps.
Press Windows key + X.Click Control Panel.Open Administrative Tools (in “Large icons” view).Double-click to initiate the Windows Memory Diagnostics.Click on Restart now and check for problems (recommended).
Let the tool run and check if any memory errors are fixed. Let us know the results if the detected errors are not fixed.
Method 2:
If Method 1 does not help, try to boot the system in safe mode and check ifthe issue is reproduced. If not, then clean boot the computer and check if it helps.
Step 1:
Safe mode is a diagnostic mode in which you are logged in with only necessary minimal services and drivers enabled. Check if the issue is reproduced.
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Refer to the following steps:
Click on the Power button on the login screen.Press and hold the SHIFT key on keyboard and simultaneously click on Restart option.Once your PC restarts, on the Choose an option screen, tap or clickTroubleshoot.If you don”t see the Startup Settings option, tap or clickAdvanced options.Tap or click Startup Settings.Tap or click Restart.On the Startup Settings screen, choose the startup setting forSafe Mode with Networking (Generally F5 key is pressed to select this setting).Sign in to your PC with a user account that has administrator rights.
Check if the issue persists in Safe Mode.
If the issue does not reproduce in Safe Mode, then try to clean boot the system and check if the issue persists.
Step 2:
Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.How to perform a clean boot in Windows
If the issue does not occur in clean boot, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a clean boot” from the same given link.
Note: Refer “How to reset the computer to start normally after clean boot troubleshooting” to reset the computer to start as normal after troubleshooting.
If the issue still exists, try the next method.
Method 3:
Try to run a System File Checker (SFC) scan to check for any system files corruption in the system.SFC scan will scan for corrupt system files on the computer and repair them.
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Press Windows key + X, click Command Prompt (Admin).In the Command Prompt, type the following command, and then press ENTER:sfc /scannow
For more information refer to this link: Use the System File Checker tool to repair missing or corrupted system files
Hope this information is helpful. Do let us know if you need any further assistance, we”ll be glad to assist you.
